Operations Executive / Manager

Job Overview:

The Operations Executive will be responsible for managing the logistical and operational aspects of events, ensuring everything runs smoothly, on time, and within budget. This role involves coordination between various teams, vendors, and clients, managing timelines, and handling any issues that arise before or during the event. The ideal candidate will be detail-oriented, highly organized, and able to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

Event Logistics Management:

- Coordinate all logistical aspects of events, including transportation, equipment, staffing, and vendor management.

- Ensure timely delivery and setup of materials, equipment, and signage at the event venue.

- Liaise with vendors and suppliers to ensure they meet the required standards and timelines.

Timeline & Budget Management:

- Develop and maintain event timelines, ensuring all key milestones and deadlines are met.

- Monitor and manage the event budget, ensuring all operational costs are within allocated limits.

- Assist with cost negotiations and vendor contracts as required.

On-site Event Coordination:

- Oversee the smooth execution of events on-site, ensuring all logistics are in place.

- Supervise the setup, event flow, and breakdown, ensuring that all operational aspects are executed flawlessly.

- Handle any issues or last-minute changes that may arise during event execution.

Team Coordination & Staff Management:

- Coordinate with event staff, ensuring roles and responsibilities are clearly defined.

- Provide direction and support to staff members during event setup, execution, and breakdown.

- Ensure that staff is trained and briefed on operational procedures and safety protocols.

Client & Stakeholder Communication:

- Act as the key point of contact for clients and other stakeholders during event execution.

- Keep clients informed on event progress, addressing any concerns or changes as they arise.

- Ensure client satisfaction and a smooth event experience.

Health & Safety Compliance:

- Ensure that all event operations comply with safety regulations and standards.

- Conduct risk assessments and implement safety protocols for event staff and attendees.

- Monitor on-site health and safety, addressing any issues immediately.

Post-Event Evaluation:

- Participate in post-event debriefs to evaluate event performance, identify areas for improvement, and gather client feedback.

- Assist in post-event reporting and documentation for future reference and continuous improvement.

Qualifications & Skills:

Education: Bachelor’s degree in Event Management, Business Administration, Hospitality, or a related field (preferred).

Experience: 1-3 years of experience in event operations, logistics, or project coordination; prior experience in event management is a plus.

Skills:

- Strong organisational and multitasking abilities.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and meet tight deadlines.

- Proficient in Microsoft Office Suite.

- Knowledge of event production, vendor management, and on-site coordination.

- Strong problem-solving skills with the ability to address issues on the fly.

Personal Attributes:

- Detail-oriented, with a focus on ensuring the highest level of operational efficiency.

- Proactive, with the ability to anticipate and resolve issues before they escalate.

- Client-focused, with a commitment to delivering exceptional service and a seamless event experience.

- Team player, able to work collaboratively in a fast-paced environment.

- Adaptable and calm under pressure, with strong decision-making skills.

Benefits:

- Competitive salary with performance-based incentives.

- Opportunities for career growth and professional development.

- Dynamic work environment with a supportive team culture.

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Business Development Executive / Manager

Job Overview:

The Business Development Executive is responsible for driving new business opportunities, building relationships with potential clients, and increasing revenue for the company. This role involves identifying prospects, developing sales strategies, negotiating contracts, and ensuring a smooth handoff to the event execution team. The ideal candidate will have a keen understanding of the event industry, strong networking skills, and a results-driven mindset.

Key Responsibilities:

Lead Generation & Market Research:

- Identify and research potential clients in target industries (corporates, associations, non-profits, weddings, etc.).

- Develop and implement strategies to generate new leads and business opportunities.

- Attend industry events, networking functions, and meetings to build a strong network of contacts.

Client Acquisition & Relationship Building:

- Approach new clients and engage in sales conversations to understand their needs and propose appropriate event solutions.

- Build and maintain long-term relationships with prospective and existing clients.

- Conduct presentations and meetings to showcase the company’s event planning services and capabilities.

Sales & Proposal Development:

- Prepare and present customized proposals, pricing, and event packages to prospective clients.

- Work closely with the marketing and event planning teams to ensure that proposals reflect the company’s service offerings and align with client expectations.

- Negotiate contracts and close deals to meet or exceed sales targets.

Client Needs Analysis & Consultation:

- Conduct thorough consultations with clients to understand their event objectives, goals, and requirements.

- Offer expert advice on event trends, venue selection, event design, logistics, and other key elements of event planning.

- Ensure that client needs are accurately communicated to the event planning team for seamless event execution.

Sales Reporting & Strategy:

- Monitor and report on sales performance, pipeline activity, and conversion rates.

- Track market trends, competitor activities, and customer feedback to identify new opportunities.

- Contribute to the development of the overall sales strategy, working closely with the leadership team to set targets and priorities.

Collaboration & Coordination:

- Collaborate with the operations, marketing, and creative teams to ensure smooth transitions from sales to event planning and execution.

- Participate in post-event client meetings to evaluate the success of the event and identify opportunities for future business.

Follow-up & Client Retention:

- Provide exceptional customer service throughout the sales process and beyond.

- Follow up with clients post-event to gather feedback, ensure satisfaction, and secure repeat business or referrals.

- Actively nurture relationships with existing clients for potential future opportunities.

Qualifications & Skills:

Education: Bachelor’s degree in Business, Marketing, Event Management, or a related field (preferred).

Experience: 2-4 years of experience in business development, sales, or event management; experience in the event industry is highly desirable.

Skills:

- Strong sales and negotiation skills with a proven track record of meeting or exceeding targets.

- Excellent communication, presentation, and interpersonal skills.

- Ability to build rapport with clients, understand their needs, and provide tailored event solutions.

- Strong organizational skills with the ability to manage multiple sales opportunities simultaneously.

- Knowledge of the event management industry and current trends.

- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Personal Attributes:

- Self-motivated and results-driven, with a passion for sales and client engagement.

- Creative thinker with the ability to propose innovative event solutions.

- Team player who collaborates well with internal teams to ensure seamless delivery of services.

- Confident, professional, and adaptable in a fast-paced, client-facing environment.

Benefits:

- Competitive salary with performance-based incentives.

- Opportunities for professional growth and career advancement.

- Dynamic and inclusive company culture focused on creativity and innovation.

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Client Service Executive / Manager

Job Overview:

The Client Service Executive will be the primary point of contact for clients throughout the event planning process. This role will involve working closely with clients, vendors, and internal teams to ensure seamless communication, high-quality service, and successful event execution. The ideal candidate will be highly organized, proactive, and possess excellent interpersonal skills.

Key Responsibilities:

Client Relationship Management:

- Serve as the main point of contact for clients, ensuring their needs are met and expectations are exceeded.

- Develop and maintain strong relationships with clients before, during, and after events.

- Regularly communicate with clients to provide updates, address concerns, and manage expectations.

Event Planning & Coordination:

- Assist in the planning, organizing, and execution of events, ensuring all aspects are delivered on time and to client specifications.

- Coordinate with vendors, suppliers, and venues to ensure all logistical elements are in place.

- Support the creation of event timelines, agendas, and schedules.

Problem Solving & Client Support:

- Quickly address and resolve any issues or concerns raised by clients before or during the event.

- Anticipate potential challenges and proactively find solutions to avoid disruptions.

- Provide on-site support during events, ensuring everything runs smoothly.

Documentation & Reporting:

- Prepare event proposals, contracts, and other client documentation.

- Keep detailed records of client communications, event plans, and feedback.

- Maintain accurate reports on event progress, client satisfaction, and post-event follow-up.

Collaboration & Teamwork:

- Work closely with internal teams (e.g., creative, logistics, marketing) to ensure that all event elements are aligned with client goals.

- Collaborate with vendors and external stakeholders to ensure service excellence.

Client Feedback & Continuous Improvement:

- Gather client feedback post-event to evaluate satisfaction and identify areas for improvement.

- Contribute to the development of new strategies to enhance client experiences and streamline event operations.

Qualifications & Skills:

Education: Bachelor's degree in Event Management, Hospitality, Communications, or a related field (preferred).

Experience: 1-3 years of experience in client service or event coordination; experience in event management is a plus.

Skills:

- Strong communication and interpersonal skills.

- Excellent organizational and time management abilities.

- Attention to detail and ability to handle multiple tasks simultaneously.

- Problem-solving skills and the ability to work under pressure.

- Proficiency in Microsoft Office and event management software (e.g., Eventbrite, Cvent) is a plus.

- Ability to work flexible hours, including evenings and weekends, as required by event schedules.

Personal Attributes:

- Customer-focused with a passion for delivering exceptional service.

- Calm under pressure with a positive attitude.

- Proactive, with the ability to anticipate needs and solve problems independently.

- A team player who works well in a collaborative environment.

Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for professional development and career advancement.

- Dynamic, creative, and supportive work environment.

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Exhibition Stall Designer

Job Overview:

The Exhibition Stall Designer will be responsible for designing creative, functional, and aesthetically engaging exhibition stands for various events. This role requires a blend of creativity, technical skills, and an understanding of client objectives and event requirements. The ideal candidate will have a strong design background, with experience in creating bespoke exhibition booths and displays that align with branding and marketing goals.

Key Responsibilities:

Design Conceptualization:

- Collaborate with clients, project managers, and the creative team to understand design requirements and goals for exhibition stands.

- Develop creative concepts and design solutions that meet client specifications, event objectives, and branding guidelines.

- Create mood boards, sketches, 3D models, and design layouts for exhibition stands and displays.

Technical Design & Detailing:

- Prepare detailed design plans, including 3D renderings, floor plans, elevations, and technical drawings to ensure clear communication with the construction and installation teams.

- Specify materials, lighting, and other design elements required to execute the project.

- Ensure that designs are structurally sound, comply with event regulations, and align with health and safety standards.

Client Collaboration & Presentations:

- Present design concepts and ideas to clients, explaining the design rationale, materials, and technical considerations.

- Revise and refine designs based on client feedback, working closely with them to achieve the desired look and functionality.

- Ensure designs align with clients’ branding, marketing, and experiential goals for the exhibition.

Project Management Support:

- Collaborate with the project management and logistics teams to ensure designs are delivered on time and within budget.

- Coordinate with suppliers and vendors for materials, graphics, and finishes needed for the exhibition stalls.

- Provide design support during the installation and setup process to ensure the final execution matches the original design.

Innovation & Trend Research:

- Stay up-to-date with industry trends, innovative design techniques, and new materials used in exhibition design.

- Bring fresh ideas and creative solutions to each project to keep designs innovative and engaging.

- Experiment with new technologies (e.g., AR/VR, interactive displays) and sustainable practices to enhance exhibition experiences.

Post-Event Evaluation:

- Participate in post-event debriefs to gather feedback on design effectiveness, functionality, and client satisfaction.

- Make recommendations for future design improvements based on lessons learned.

Qualifications & Skills:

Education: Bachelor’s degree in Architecture, Interior Design, Industrial Design, or a related field.

Experience: 2-4 years of experience in exhibition design, interior design, or event design; experience specifically in trade shows and corporate exhibitions is highly desirable.

Skills:

- Proficient in design software such as AutoCAD, SketchUp, 3d Max, Adobe Creative Suite (Illustrator, Photoshop), and 3D rendering software (e.g., V-Ray, Cinema 4D).

- Strong understanding of spatial design, material selection, and lighting techniques.

- Excellent sketching and visualization skills, with the ability to convey ideas clearly.

- Strong project management skills with attention to detail and deadlines.

- Knowledge of exhibition booth construction and event setup processes.

- Familiarity with current design trends, sustainable practices, and digital technology integration in exhibitions.

- Ability to work independently and as part of a team.

Personal Attributes:

- Creative and innovative with a strong visual sense and problem-solving ability.

- Client-focused, with the ability to understand and translate client needs into impactful designs.

- Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.

- Strong communication and presentation skills.

- Ability to work under pressure and meet tight deadlines.

Benefits:

- Competitive salary with performance-based incentives.

- Opportunities for professional development and career advancement.

- Dynamic and creative work environment with a collaborative team culture.

- Flexible working hours and the possibility of remote work.

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